Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Once your order has been processed, it will be dispatched for shipping.

Shipping Time

Estimated delivery time is 5–7 business days, depending on your location. Please note that delivery times are estimates and may vary due to factors outside our control, including weather conditions, carrier delays, or periods of unusually high demand.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Shipping Issues

All packages are insured during delivery. If your package is lost in transit or does not arrive, we will provide a replacement or refund after verifying the issue with the shipping carrier.

This policy does not cover packages marked as delivered by the carrier that are subsequently lost, stolen, or misplaced after delivery confirmation.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information where available. Please allow up to 72 hours for tracking updates to appear in the carrier's system.

Returns & Return Shipping

If you wish to return an item, return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.

Original shipping fees are non-refundable.

We recommend using a tracked shipping service for all returns, as ThermoCore is not responsible for items lost or damaged during return transit.

Please contact thermocore.help@gmail.com before returning any item to receive return instructions and authorization.